Payment Operations and Integrations Engineer
New
C
CalizaFintech, Payments
Nairobi / Cape Town / London / Berlin / Bangalore / Amsterdam / Hong KongFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Portuguese and English
- Experience
- +3 years
- Required Skills
- SQLRESTful APIsComplianceHubSpotZendesk
Requirements
- 3+ years of experience in B2B cross-border payments within fintech, financial brokers, or correspondent banks.
- Experience in client-facing roles managing high-trust customer relationships.
- Strong proficiency in REST API debugging.
- Working knowledge of databases and REST application architecture.
- Strong problem-solving skills and attention to detail.
- Proven ability to own issues independently.
- Excellent written and verbal communication in Portuguese and English.
- Ability to stay organized and calm under pressure managing multiple requests.
- Proficiency with CRM and support tools like Zendesk or HubSpot.
- Experience with AI tools (e.g., OpenAI, Claude) for data analysis and querying.
- Collaborative mindset and ability to work cross-functionally.
Responsibilities
- Serve as the first point of contact for customer payment inquiries and issues.
- Investigate and resolve payment problems end-to-end until resolution.
- Escalate and coordinate with internal Finance, Engineering, Compliance, and Product teams.
- Provide first-line engineering support for integrator teams debugging APIs, auth, webhooks, and idempotency.
- Utilize internal tools, SQL, and AI for data analysis, transaction investigation, and ledger state checks.
- Manage customer tickets and communications using Zendesk or HubSpot.
- Identify recurring issues to improve internal processes and documentation.
- Partner with internal teams on new payment feature launches.
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