Customer Service Advisor (German)
New
D
David Kennedy RecruitmentOutsourcing / BPO
Remote, Bulgaria (after initial one week training in Varna office)Full-TimeEntry
SalaryBase salary + bonuses.
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Job Details
- Languages
- German (C1), English (B1)
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- German language proficiency at C1 level
- English language proficiency at B1 level
- Strong communication and problem-solving skills
- Ability to handle complaints professionally
- Good troubleshooting skills and technical understanding
- Comfortable working with customer service systems and processes
- Strong attention to detail when documenting customer interactions
- Ability to work independently and follow established procedures
Responsibilities
- Provide professional customer service to German-speaking customers via voice and email
- Handle customer enquiries and resolve technical and billing-related issues
- Record all customer interactions accurately in the relevant systems
- Manage product complaints and collect all necessary information for resolution
- Ensure customer issues are handled efficiently and within the required processes
- Escalate product safety or regulatory concerns through the defined channels
- Follow established quality standards, consumer safety requirements and GDPR procedures
- Identify and include appropriate sales and cross-sell opportunities during customer interactions
- Share recurring customer issues and insights to support continuous improvement
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