CX Intelligence Production Specialist
S
SupportNinjaCustomer Experience
Philippines, 8PM - 5AM MNL, M-FFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData Analysis
Requirements
- Proven experience designing high-impact presentations in Google Slides.
- Experience leveraging Claude or advanced AI tools to optimize writing, research, and content production workflows.
- Ability to translate complex data into narrative-driven Google Slides decks.
- Experience managing and enforcing master templates across collaborative teams.
- Proven track record of structuring and delivering content-heavy documents from brief to final production.
- Experience using AI tools within a writing or content production workflow including identifying limitations and course-correcting outputs.
- Strong developmental editing skills with the ability to audit, refine, and quality-check AI-generated drafts.
- Demonstrated ability to manage, prioritize, and deliver multiple complex deliverables simultaneously under tight deadlines.
- Disciplined personal quality-check process to ensure deliverables are flawless.
- Understanding of how to leverage CX intelligence in a consulting or operational transformation context.
- Experience collaborating with analysts, consultants, and subject matter experts.
Responsibilities
- Execute standardized Signal Report production workflows using approved AI skill libraries and reporting methodologies.
- Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables.
- Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines.
- Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines.
- Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables.
- Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery.
- Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders.
- Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates.
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