Senior Customer Success Engineer
New
C
CyeraData Security
United StatesFull-TimeSenior
Salary$220,000-$240,000 / year
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Job Details
- Experience
- 12 years experience in Strong project management skills; 3+ years of hands-on experience with data technologies and cloud technologies.
- Required Skills
- Project ManagementPythonSQL
Requirements
- Associates degree or equivalent experience required (Bachelor’s in CS a plus).
- 12 years of experience in project management.
- 3+ years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and IAM.
- Proficiency in SQL and scripting languages (e.g., Python).
- Experience with APIs and web services.
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
- Prior experience in a technical customer-facing role within a software company.
- Track record of owning customer relationships, including onboarding, renewal, and expansion.
- Excellent interpersonal, communication, and presentation skills for executive and technical meetings.
- Ability to work autonomously in an ambiguous, fast-paced startup environment.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform.
- Establish yourself as a trusted advisor to customers from practitioners to executives.
- Drive customer adoption through effective onboarding and training processes.
- Design and deliver customized use cases that align with customer business goals.
- Proactively identify and resolve obstacles or blockers impeding customer success.
- Advocate for customer feedback to influence the product roadmap.
- Troubleshoot and resolve technical issues for customers.
- Conduct Quarterly Business Reviews to evaluate progress and identify improvement areas.
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