Senior Customer Success Manager
New
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NorthbeamMarketing Intelligence
We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.Full-TimeSenior
Salary$110,000 — $140,000 USD Base Salary. On-Target Earnings $15,000 — $28,000 USD.
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementGoogle AnalyticsCustomer SuccessHubSpotAccount ManagementTechnical support
Requirements
- Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field.
- 3+ years of experience in Customer Success, Account Management, or Technical Support.
- Experience in SaaS B2B software companies.
- Strong understanding of eCommerce ecosystems and marketing analytics.
- Familiarity with platforms such as Facebook Ads Manager, Google Analytics, and TikTok Seller Center.
- Technical aptitude with comfort in troubleshooting integrations and product configurations.
- Experience managing a book of business and complex customer relationships.
- Proven ability to analyze usage data and drive retention and expansion efforts.
- Strong project management and cross-functional coordination skills.
- Proficiency in Hubspot or similar CRM tools.
- Proficient in data analytics tools.
- Excellent communication skills for translating technical concepts to non-technical audiences.
Responsibilities
- Facilitate and coordinate support for enterprise customers to improve retention and minimize churn.
- Manage a book of business while collaborating with the Media Strategy team to drive product value.
- Provide setup support and eCommerce growth insights to customers throughout their lifecycle.
- Coordinate internal stakeholders to ensure smooth post-onboarding experiences and manage support tickets.
- Analyze account health and usage data to proactively identify at-risk customers and drive intervention.
- Act as the primary contact for technical troubleshooting and bug reporting across Product and Engineering teams.
- Contribute to process automation and system initiatives to improve overall customer experience.
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