Senior Customer Success Manager
New
R
RechargeE-commerce Subscription
Location: RemoteFull-TimeSenior
SalarySalary range in the US $105k-135k USD; Salary range in Canada $113k-141k CAD
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Job Details
- Experience
- 3-5 years
- Required Skills
- Data AnalysisMicrosoft ExcelNegotiationCustomer SuccessRelationship management
Requirements
- 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts in a fast-paced technology-driven company.
- Proven track record of supporting strategic, high-touch accounts with a consultative mindset.
- Experience managing accounts within the e-commerce industry.
- Excellent relationship management, communication, and negotiation skills.
- Strategic thinking ability to translate goals into actionable, scalable plans.
- High proficiency with MS Excel and CSV files.
- Bachelor's degree or equivalent experience.
- Sense of urgency and ability to navigate ambiguity or unexpected challenges.
- Strong oral, written, and interpersonal communication skills.
Responsibilities
- Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants.
- Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals.
- Advise merchants on strategic use of both new and existing features to tie adoption to measurable business outcomes.
- Act as a product expert, helping merchants prioritize and apply platform capabilities to optimize the subscriber journey.
- Champion merchant needs across internal teams and collaborate cross-functionally to deliver solutions.
- Resolve issues with urgency, manage escalations, and facilitate QBRs and EBRs to surface key results and growth levers.
- Maintain a deep understanding of your portfolio by regularly tracking key metrics.
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