Facilities Associate VA (Property Operations & Resident Coordination)
S
Scale VirtuallyProperty Management
Philippines-based, Availability during US business hours required.ContractMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 1 year of property management experience.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle Workspace
Requirements
- Minimum 1 year of property management experience.
- Previous customer service experience involving direct communication with residents, customers, or clients.
- Hands-on experience using Yardi Voyager.
- Hands-on experience using Maintenance IQ.
- Experience coordinating maintenance requests, work orders, and vendor schedules.
- Strong written and verbal communication skills.
- Highly organized and detail-oriented with the ability to manage competing priorities.
- Capable of working independently without requiring constant step-by-step direction.
- Comfortable working in a fast-paced property management environment.
- Proficiency with Google Workspace and Microsoft Office.
Responsibilities
- Respond to resident inquiries through phone, email, and online portals in a timely and professional manner.
- Enter, assign, and track maintenance requests daily while coordinating with supers, vendors, and property management staff.
- Consistently follow up on open work orders and vendor appointments to ensure timely resolution.
- Manage vendor access for in-unit work, inspections, and property walkthroughs.
- Assist with unit turnovers and maintain accurate documentation of operational activities.
- Update and maintain Property Management Software and digital tools to ensure accurate records.
- Support emergency situations and adapt to evolving priorities within the property portfolio.
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