Forward Deployed Engineer
T
TelnyxTelecommunications
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Node.jsPythonGoWebRTCRESTful APIs
Requirements
- CS degree or equivalent experience
- 3+ years building software or doing technical consulting
- Proficiency in multiple languages: Python, Node.js, Go
- Strong API fluency
- Event-driven thinking
- Cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Ability to translate 'it's not working' into root cause
- Comfortable working on customer sites and in high-stakes technical conversations
- 10–30% travel to customer sites for deployments, workshops, and escalations
Responsibilities
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
- Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
- Lead POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes—stay engaged until the solution is live and stable
- Collaborate directly with Product and Engineering to shape the roadmap based on field insights
- Create clear technical documentation, runbooks, and maintainable solutions for handoff
- Troubleshoot and resolve complex integration issues alongside customer teams
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