Client Success Manager
New
M
Midi HealthDigital Health
Remote, US-Based (Preference for San Francisco / Bay Area)Full-TimeMiddle
Salary$85,000 -$125,000 annually
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Job Details
- Experience
- 4–7+ years
- Required Skills
- Project ManagementData AnalysisAccount Management
Requirements
- 4–7+ years of experience in client success, account management, implementation, or partner operations.
- Proven experience in a fast-paced environment.
- Experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces.
- Strong project management skills with attention to detail.
- Exceptional ability to draft stakeholder-ready updates and lead business reviews.
- Experience navigating carrier, consultant, or credentialing dynamics.
- Comfortable navigating ambiguity and setting operational standards.
- Proactive problem-solving abilities to identify and resolve friction.
- Strong communication skills for interacting with HR leaders and benefits decision-makers.
Responsibilities
- Lead implementation planning, timelines, and risk management across ops, clinical, billing, and marketing teams.
- Execute launch strategies, content hubs, and engagement campaigns to drive member awareness.
- Act as the strategic account owner for employer partners, consultants, and carriers.
- Manage recurring operational workflows and lead regular business reviews.
- Serve as the central point of contact for external issue resolution and escalations.
- Package engagement and claims data into narratives for partner stakeholders to guide benefits strategy.
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