Senior Client Success Manager
New
J
JobgetherEcommerce
Based in United StatesFull-TimeSenior
Salary$105,000–$135,000, plus bonus and benefits
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelStakeholder managementCustomer SuccessPowerPointAccount Management
Requirements
- 7+ years of relevant Customer Success or Account Management experience, ideally managing and growing strategic enterprise relationships.
- Proven ability to drive customer retention, satisfaction, adoption, revenue growth, and account expansion.
- Strong commercial acumen with experience identifying growth opportunities, negotiating outcomes, and influencing executive-level stakeholders.
- Solid understanding of ecommerce operations, international logistics, cross-border commerce, payments, and digital commerce trends.
- Technical understanding of API-based integrations, web technologies, ecommerce ecosystems, and platforms such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce.
- Experience leading executive-level business reviews and presenting strategic recommendations to senior customer audiences.
- Excellent communication skills, with the ability to translate complex technical concepts into clear business value.
- Proven ability to influence cross-functional teams and lead initiatives within a matrixed organization.
- Strong analytical capabilities and experience using data to develop recommendations and support business decisions.
- Advanced proficiency with Salesforce, Excel, PowerPoint, and business intelligence or reporting tools.
- Interest in AI adoption, automation, and operational efficiency, including experience with Microsoft Copilot or similar technologies.
Responsibilities
- Own a portfolio of strategic enterprise clients, driving retention, adoption, customer satisfaction, revenue growth, and long-term customer value.
- Develop and execute comprehensive account strategies that identify expansion opportunities, mitigate risks, and align solutions with customer objectives.
- Lead Executive Business Reviews, Quarterly Business Reviews, strategic planning sessions, and other high-level customer engagements.
- Serve as the primary point of contact and trusted advisor for client leadership teams, providing guidance on ecommerce strategy, market trends, and relevant technology capabilities.
- Analyze customer and commercial performance data to identify opportunities and develop actionable recommendations that improve business outcomes and operational efficiency.
- Lead cross-functional initiatives involving delivery, operations, product, engineering, sales, and finance teams to ensure customer objectives are achieved.
- Drive onboarding, implementation, adoption, and product-launch activities for new customers and existing accounts.
- Champion the voice of the customer internally and use customer insights to influence product improvements and future solutions.
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