Client Manager, Customized Client Care
New
J
JobgetherSocial Services
Based in United StatesFull-TimeMiddle
Salary$83,800–$93,000 per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisMicrosoft Office
Requirements
- Master’s degree in mental health, behavioral health, social services, or a related field.
- 3+ years of professional experience in mental health, behavioral health, social services, or a related environment.
- Ability to assess and respond to a broad range of needs involving mental health, addiction recovery, health-related issues, and financial hardship.
- Strong commitment to confidentiality, privacy, and responsible handling of sensitive client information.
- Cultural competence and high emotional intelligence.
- Strong proficiency in Microsoft Office, Mailchimp, Eventbrite, and/or comparable software.
- Knowledge of database systems and ability to optimize data for reporting.
- Demonstrated leadership capabilities with excellent interpersonal, written, and verbal communication skills.
- Strong strategic thinking, analytical abilities, and sound professional judgment.
- Ability to build trusting relationships and communicate with empathy.
- Ability to thrive in a collaborative, entrepreneurial, and mission-driven environment.
Responsibilities
- Deliver equitable, coordinated, and client-centered care that considers the interconnected effects of financial hardship, physical health, and mental health.
- Use trauma-informed and strength-based approaches to provide informal counseling and guidance.
- Apply clinical judgment to assess and recommend grant assistance for health, mental health, and basic living needs.
- Connect individuals with internal pathways, community resources, and referrals.
- Use client insights and data to strengthen program and service delivery.
- Maintain accurate, timely, and confidential case records in accordance with organizational policies.
- Collaborate with Operations and Finance teams on documentation standards and fraud mitigation.
- Represent the organization at onsite events and industry engagement opportunities.
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