Senior Account Manager
New
J
JobgetherSaaS
Based in United States, Monday–Friday, 8:00 AM to 5:00 PM local timeFull-TimeSenior
Salary85,000 - 99,844 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent combination of education and professional experience.
- 5+ years of demonstrated success in senior client-facing SaaS, technology, or account management roles focused on renewals, retention, and account growth.
- Proven ability to manage complex, long-cycle strategic accounts and build strong relationships with executive-level stakeholders.
- Experience delivering consultative, value-driven solutions across multiple business functions and aligning technology solutions with customer objectives.
- Strong commercial skills, including experience with account expansion, upselling, renewal forecasting, proposal development, and contract negotiations.
- Strong analytical capabilities with experience interpreting performance and ROI data and developing actionable recommendations.
- Excellent communication, presentation, organizational, and stakeholder management skills, with confidence engaging executive audiences.
- Customer-focused and detail-oriented, with strong technical and administrative capabilities.
- Ability to manage competing priorities independently while maintaining a high standard of customer service.
- Willingness and ability to travel up to 25% as required.
Responsibilities
- Own the long-term success, retention, renewal, and growth strategy for a portfolio of strategic client accounts.
- Build trusted relationships with executive and cross-functional stakeholders through regular engagement, business reviews, and strategic advisory conversations.
- Develop and execute account plans, expansion strategies, and adoption initiatives aligned with customer business objectives and return-on-investment goals.
- Identify opportunities for account growth, develop proposals, forecast renewals and upsells, and lead contract negotiations to achieve retention and revenue targets.
- Monitor account health and performance, analyze ROI and customer metrics, proactively identify risks, and recommend solutions that support successful outcomes.
- Translate customer needs into effective platform, content, and operational strategies while advising clients on product capabilities, integrations, and best practices.
- Serve as a senior resource for the broader account management team by mentoring colleagues, supporting escalations, and contributing to team playbooks and best practices.
- Maintain accurate CRM data and provide customer insights that support organizational decision-making and continuous improvement.
- Contribute to process improvement initiatives and support broader team objectives, including participation in hiring activities when required.
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