Community Manager
New
M
MasterClassEducation Technology
This role is open to applicants based in the following locations: AZ, CA, CT, FL, GA, IL, MA, MI, NH, NJ, NY, NC, OH, PA, TN, TX, UT, WA or Ontario and British Columbia, Canada.Full-TimeMiddle
Salary$138,000 — $165,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementData AnalysisSlack
Requirements
- 6+ years of experience in community management, learner or member experience, customer engagement, or a related field.
- Direct ownership experience of a community program.
- Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point.
- Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience.
- Hands-on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks.
- Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously.
- Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience.
- Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows.
- Willing to travel for in-person experiences and flex working hours around live programming and key cohort milestones.
Responsibilities
- Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming.
- Set the community strategy and create the rituals, programming, and connections that turn each cohort into an engaged network.
- Serve as the daily voice of the community, facilitating conversations, answering questions, connecting learners, and creating a welcoming environment.
- Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re-engaging learners who may be falling off.
- Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows that allow the program to scale.
- Identify and support learner leaders, mentors, and alumni advocates who can help strengthen and grow the community.
- Partner closely with Events on weekly live sessions and in-person experiences, driving attendance and keeping engagement going after each event.
- Partner with Product, Marketing, Program, and Support to turn learner feedback and community insights into improvements across the experience.
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