Technical Support Engineer
New
E
EverwayTechnology
Remote- UKContractMiddle
SalaryCompetitive salary with bonus opportunities
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Job Details
- Experience
- 1+ year
- Required Skills
- DocumentationTroubleshootingTechnical supportCRMCustomer support
Requirements
- 1+ year of experience in technical support, customer support, help desk, or a related environment.
- Experience troubleshooting technical issues and supporting customers to resolution.
- Ability to manage multiple customer requests and prioritise effectively.
- Experience documenting customer interactions and maintaining accurate records.
- Ability to work collaboratively with colleagues across technical and customer-facing teams.
- Communicates clearly and effectively with customers and colleagues.
- Demonstrates a willingness to learn new products, technologies, and support processes.
- Uses information and feedback to improve service quality and customer outcomes.
Responsibilities
- Respond to customer enquiries received through phone, email, web requests, and support channels.
- Investigate technical issues, identify solutions, and guide customers through corrective actions.
- Accurately record customer interactions, issues, and resolutions within CRM and support systems.
- Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams.
- Participate in team troubleshooting and knowledge-sharing activities.
- Create and maintain support documentation, knowledge base articles, and user guidance materials.
- Develop and maintain product and technical knowledge through ongoing training and learning activities.
- Contribute to delivering a high standard of customer support and customer satisfaction.
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