Senior Customer Success Manager
New
J
JobgetherSaaS, Technology
CanadaFull-TimeSenior
SalaryEstimated annual base salary of CAD 120,700–158,400
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Job Details
- Required Skills
- Business AnalysisProject CoordinationStakeholder managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Demonstrated experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment.
- Proven experience leading conversations with executive stakeholders and developing relationships across complex customer organizations.
- Track record of driving customer adoption, retention, and measurable business outcomes.
- Experience connecting business objectives to technology solutions.
- Experience identifying account growth, expansion, renewal, or customer development opportunities.
- Strong project coordination, stakeholder management, and problem-solving skills for managing complex initiatives.
- Ability to collaborate effectively across cross-functional teams.
- Bachelor's degree in Business, Information Technology, Finance, or a related field, or equivalent professional experience.
Responsibilities
- Own a portfolio of strategic enterprise customers and act as the primary Customer Success contact throughout the customer lifecycle.
- Lead customer success planning by aligning business objectives, stakeholders, risks, milestones, adoption priorities, and measurable outcomes.
- Build and maintain trusted relationships with executive stakeholders, Business Decision Makers, and Technical Decision Makers.
- Develop and execute customer-specific adoption and success plans to increase product adoption and demonstrate business value.
- Identify and support expansion, renewal, and account growth opportunities.
- Partner with Sales, Professional Services, Support, Renewals, and Partner teams to coordinate complex initiatives.
- Lead executive business reviews and strategic planning discussions while maintaining accurate account health and information in CRM systems.
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