Senior Product Training Specialist
S
SamsaraSaaS / Connected Operations
Remote - US, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary$80,622.50 — $121,950 USD
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Job Details
- Experience
- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
- Required Skills
- Data AnalysisPresentation skills
Requirements
- Excellent communication, presentation, and facilitation skills.
- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
- Excellent interpersonal skills.
- Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
- A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program.
- Self-directed and analytical with the ability to teach yourself new products and tools.
- Ability to analyze engagement and impact data, then iterate on your content.
- Strong prioritization skills with the ability to handle multiple programs concurrently.
- An eye for detail and polish in everything you produce.
- Comfortable working independently and as part of a team.
- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
Responsibilities
- Build, deliver and facilitate cohort-based one-to-many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
- Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
- Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
- Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
- Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions.
- Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
- Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events.
- Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
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