Senior Product Training Specialist
J
JobgetherConnected Operations Technology
Based in the United StatesFull-TimeSenior
Salary$80,622.50–$121,950 USD
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Job Details
- Experience
- 3–4 years of experience in teaching, training, customer education, enablement, or a related field
- Required Skills
- Data AnalysisContent creationSaaS
Requirements
- 3–4 years of experience in teaching, training, customer education, enablement, or a related field, including at least 1 year delivering one-to-many or scaled learning programs.
- Demonstrated experience delivering live webinars, virtual instructor-led training, or other training programs to external audiences at scale.
- Excellent communication, presentation, and facilitation skills, with the ability to make complex product and technology concepts clear, engaging, and actionable.
- Working knowledge of instructional design principles, including defining learning objectives, structuring content, and helping shape end-to-end learning programs.
- Experience creating digital learning assets such as video tutorials, job aids, presentation decks, and other educational materials using AI models, authoring platforms, and editing tools.
- Ability to quickly learn new products, technologies, and tools and independently determine the information customers most need to understand.
- Analytical mindset with the ability to interpret engagement and impact data and use those insights to improve content and programming.
- Strong organizational and prioritization skills, with the ability to manage multiple concurrent programs and live sessions.
- Comfortable using AI-enabled tools to accelerate content development and improve training delivery.
Responsibilities
- Build, deliver, and facilitate cohort-based one-to-many customer programs, guiding learners through structured journeys from onboarding to advanced product adoption.
- Design innovative learning experiences that combine physical and digital resources with live sessions and online community experiences.
- Create new training materials and adapt existing content to reflect product updates, audience requirements, brand standards, and learning objectives.
- Use internal and external tools, platforms, and AI-enabled resources to improve training effectiveness, engagement, and scalability.
- Manage end-to-end live-session logistics, including registration, scheduling, facilitation, Q&A, interactive polling, and post-session resources.
- Partner closely with Customer Success and Education teams to develop relevant training content and communicate customer insights gathered during sessions.
- Identify recurring knowledge gaps across the customer base and collaborate with Customer Success and Product teams to address them through targeted education programs.
- Analyze engagement and program impact data to understand what is working, identify areas for improvement, and continuously refine training experiences.
- Build and maintain digital learning assets such as video tutorials, job aids, presentations, and other self-service resources.
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