Technical Account Manager
New
W
WizCloud Security
Remote - USAFull-TimeMiddle
Salary$103,000 — $141,000 USD
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Job Details
- Experience
- 5 years
- Required Skills
- AWSDockerCloud ComputingGCPKubernetesAzureCI/CDLinux
Requirements
- B.S. in Computer Science, Engineering, or equivalent experience.
- Minimum 5 years of experience in technical customer-facing roles supporting cloud or security products.
- Proficiency with cloud services and architecture of at least one Cloud Service Provider (AWS, GCP, Azure, or OCI).
- Familiarity with container technologies such as Docker or Kubernetes.
- Knowledge of DevOps technologies including CI/CD, Infrastructure as Code (IaC), and Version Control Systems.
- Familiarity with Linux and Windows operating system concepts.
- Ability to troubleshoot complex technical issues and drive cross-functional resolution.
- Excellent interpersonal, communication, and problem-solving skills.
Responsibilities
- Serve as a trusted technical advisor throughout the customer journey from onboarding to renewal.
- Manage a book of up to 15 customers, providing strategic and technical guidance.
- Drive adoption and business value realization by developing success plans with measurable goals.
- Act as a primary technical contact to resolve issues via email, meetings, and support tickets.
- Advocate for customer needs by liaising with Product and Engineering teams on feature requests and blockers.
- Partner with sales and renewals teams to identify expansion opportunities and secure renewals.
- Monitor customer health, identify churn risks, and report progress through QBRs and executive briefings.
- Mentor associate TAMs and contribute to scaling the organization's TAM motion.
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