Senior Technical Account Manager
New
A
AirshipSaaS, Digital Marketing
Remote - U.S.Full-TimeSenior
Salary$100,000-$125,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- PythonAndroidJavaSwiftRESTful APIsLinuxDigital MarketingSaaSiOS
Requirements
- 7+ years of technical, client-facing experience working with enterprise accounts
- Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language
- Strong knowledge of APIs and complex system integrations
- Familiarity with Linux and/or Mac OS X command line
- Comfort working with iOS and Android mobile platforms and their development tools
- Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments
- A track record of success mentoring and supporting team members
- Proven ability to build relationships with a wide range of stakeholders, including marketers, technical architects, and executive leadership
- Excellent written and verbal communication skills, with the ability to present complex technical topics to diverse audiences
Responsibilities
- Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
- Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
- Drive strategic technical account planning and lead regular business reviews with clients
- Provide expert guidance on complex product integrations, architectural best practices, and system optimization
- Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
- Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
- Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
- Author advanced documentation, best practice guides, and technical content to enhance the customer experience
- Contribute to the development and implementation of Technical Account Management policies and procedures
- Use AI tools to drive efficiencies, automate processes, and anticipate customer needs
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