Customer Support Specialist
New
M
MudflapFintech, Trucking
Remote, All shift times listed in ET.Full-TimeMiddle
Salary$23 – $27 per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingSlackZendeskCustomer support
Requirements
- 2+ years of experience in a remote customer support role.
- Experience in fintech or tech startup environments is preferred.
- Proficiency with Zendesk or similar ticketing systems.
- Strong phone presence with clear, confident verbal and written communication skills.
- Demonstrated ability to perform real-time problem-solving.
- High level of emotional intelligence and ability to read customer signals.
- Thrives in a fast-paced environment with a high sense of urgency.
- Strong multitasking and organizational skills.
- A customer-first mindset with a focus on delivering exceptional service.
Responsibilities
- Support customers via phone and ticketing systems with a warm, professional, and empathetic tone.
- Troubleshoot issues in real-time, keeping customers informed and reassured.
- Manage high-volume inquiries while maintaining organization and efficiency.
- Deliver thoughtful, personalized, and effortless customer experiences.
- Utilize internal tools and systems like Zendesk and Slack to manage customer interactions.
- Collaborate with a team to solve complex problems and drive customer success.
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