Customer Support Specialist
New
C
CharterUPTransportation Technology
Remote, US. U.S.-based employees may reside in any of our 19 approved states.Full-TimeEntry
Salary26.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Customer support
Requirements
- 2+ years of customer service or logistics coordination experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Strong organizational skills and the ability to multitask effectively.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Willingness to adapt to changing priorities and learn new systems or processes.
- Flexibility to work nights and weekends.
Responsibilities
- Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
- Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
- Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions.
- Manage unexpected events by coordinating alternative solutions and serving as the primary point of contact for stakeholders.
- Document customer interactions and resolutions in proprietary software and Sprinklr.
- Build and maintain positive customer relationships and educate them on DOT rules and regulations.
- Collaborate with internal teams to track service requests and escalate operational delays.
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