Customer Support Specialist
New
A
AiwynSaaS / Accounting
Remote (US-based)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- SQLJiraSaaSZendeskTroubleshootingTechnical supportCRMCustomer support
Requirements
- 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training.
- Excellent problem-solving skills with a proactive approach to troubleshooting.
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
- Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment.
- Experience with structured query language (SQL).
- Strong process-oriented mindset with a focus on continuous improvement and operational efficiency.
- Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes.
Responsibilities
- Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience.
- Assist in the setup, configuration, and optimization of our software for new and existing customers.
- Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests.
- Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings.
- Manage and prioritize support tickets, ensuring timely and accurate resolutions.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
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