Coordinator, Payroll Client Services
R
RemoteHR Technology
Remote-AMERFull-TimeEntry
Salary$19,650 — $55,200 USD
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Job Details
- Languages
- English
- Required Skills
- DocumentationAttention to detailComplianceCustomer support
Requirements
- Strong attention to detail.
- Clear communication skills in English, both written and verbal.
- Ability to follow structured operational processes.
- Capability to learn payroll rules and compliance considerations.
- Proficiency in leveraging documentation and established escalation paths.
- Energetic, curious, motivated, and ambitious mindset.
- Ability to diagnose issues accurately using available tools and information.
- Comfortable working in a fully remote, asynchronous environment.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
- Gather necessary information to diagnose payroll issues accurately using available tools, documentation, and customer information.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
- Maintain professionalism and clarity in all written and verbal communication with customers.
- Adhere to defined SLAs and operational guidelines.
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