Specialist - Customer Service
New
J
JobgetherDigital gaming and entertainment
CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual English/Spanish preferred.
- Experience
- At least 2 years of experience in a customer-facing, multi-channel service environment.
- Required Skills
- Microsoft ExcelProblem SolvingTime ManagementCustomer support
Requirements
- At least 2 years of experience in a customer-facing, multi-channel service environment.
- Excellent interpersonal, verbal, and written communication skills.
- Empathetic, curious, humble, and flexible customer-focused mindset.
- Strong critical, analytical, and forward-thinking problem-solving abilities.
- Comfortable working in a fast-paced, metric-driven environment.
- Strong computer literacy with the ability to learn new software quickly.
- Familiarity with Microsoft Outlook, Word, and Excel preferred.
- Ability to work effectively in a remote environment.
- Willingness to work flexible hours as required by operations.
- Willingness to obtain any applicable gaming license as a condition of employment.
- Bilingual English/Spanish communication skills are preferred.
Responsibilities
- Deliver high-quality support across calls, live chat, email, social media, and other customer contact channels.
- Take ownership of customer requests involving accounts, payments, verification, promotions, betting, and general information.
- Build meaningful relationships through a consultative and empathetic approach.
- Meet or exceed quality standards, productivity targets, service expectations, and applicable regulatory requirements.
- Navigate internal systems and applications effectively to resolve issues.
- Follow established policies, procedures, and responsible gambling principles.
- Reprioritize tasks effectively based on changing volumes and business needs.
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