Bilingual Customer Service Representative - Group and Individual Insurance

Canada, Monday-to-Friday schedules with shifts ending by 9:00 PM Atlantic Time.Full-TimeMiddle

SalaryCAD $40,254 to $45,285

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Job Details

Fluent in both English and French, with strong written and spoken communication skills in both languages.
High school diploma; post-secondary education or equivalent experience is an asset.
At least 2 years of contact center experience is preferred.
Strong customer service skills with a solutions-oriented approach.
Excellent verbal and written communication skills for phone and email support.
Strong problem-solving abilities to investigate issues and determine solutions.
Strong attention to detail and ability to remain organized in a dynamic environment.
Technical aptitude to navigate multiple applications and systems simultaneously.
Ability to work independently in a remote environment.
Must maintain a secure remote workspace with a private, quiet environment during scheduled hours.

Provide high level customer service to members across Canada by responding to inquiries through phone and email.
Listen to members to understand their needs, investigate issues, and identify effective solutions.
Navigate multiple systems and applications efficiently to ensure accurate and timely interactions.
Communicate clearly and concisely with members in both English and French.
Apply attention to detail when reviewing information, processing requests, and documenting interactions.
Work collaboratively within a team while managing responsibilities independently in a remote setting.
Participate in virtual training and build knowledge related to insurance systems and processes.

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