Customer Service Representative
H
HGSCustomer Service
Canada, 7 AM to 12 AM ESTFull-TimeEntry
Salary17 - 20.4 CAD per hour
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Job Details
- Languages
- English
- Experience
- 6 months
- Required Skills
- DocumentationCustomer serviceTroubleshootingActive listening
Requirements
- At least 18 years of age.
- Must be physically living in and able to work in Canada.
- At least 6 months of customer service experience.
- Understanding of the value of coaching and feedback.
- Experience troubleshooting issues and owning customer resolution.
- Excellent English communication skills, both oral and written.
- Computer savvy, comfortable with multiple monitors.
- Results-oriented with an ability to provide recommendations.
- Suitable home workspace with a hard-wired internet connection.
- Ability to work between 7 AM and 12 AM EST with schedule flexibility.
Responsibilities
- Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, and service changes.
- Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations.
- Take a consultative approach with customers experiencing service problems by owning the issue and resolution.
- Use multiple computer systems to research products, services, common problems, and solutions.
- Document customer needs, interactions, and outcomes in the appropriate tool or system.
- Participate in regular 1:1 coaching sessions with a supervisor to ensure key performance indicators are met.
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