Bilingual Customer Service Representative
H
HGSCustomer Service
You must be physically living in and able to work in Canada, 7 AM and 12 AM ESTFull-TimeEntry
Salary16.75 - 20.85 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, French
- Experience
- At least 6 months
- Required Skills
- Customer serviceTroubleshootingActive listeningData entry
Requirements
- Minimum 18 years of age.
- Fluent in English and French (oral and written).
- At least 6 months of customer service experience.
- Experience troubleshooting issues and owning the resolution process.
- Understanding of the value of coaching and feedback.
- Computer savvy with the ability to work with multiple monitors.
- Results-oriented with the ability to provide consultative recommendations.
- Ability to work flexible hours between 7 AM and 12 AM EST.
- Dedicated home workspace with a hard-wired internet connection.
- Must be physically living in and able to work in Canada.
- Must pass pre-employment tests and an interview.
Responsibilities
- Communicate with customers through inbound calls regarding billing, payments, existing and new services, and promotional offers.
- Identify customer needs through active listening to resolve questions, assist with troubleshooting, or make product recommendations.
- Adopt a consultative approach to address service issues by taking ownership of the resolution.
- Utilize multiple computer systems to research products, services, common issues, and solutions.
- Document customer needs, interactions, and outcomes accurately in the designated system.
- Provide exceptional service to create a positive customer experience.
- Participate in regular 1:1 coaching sessions to ensure adherence to key performance indicators.
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