Customer Success Engineer, Enterprise
M
ManifestCybersecurity
RemoteFull-TimeMiddle
Salary$158,200 – $169,500 OTE (base salary + performance bonus)
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonCybersecurityRESTful APIsJSONCustomer SuccessSaaS
Requirements
- 5+ years of experience in a customer success, account management, or similar customer-facing role.
- Experience supporting U.S. government customers, particularly within the federal civilian sector.
- Strong track record in cybersecurity and/or SaaS customer success.
- Comfort working with technical systems and data, including relational databases, REST APIs, and JSON schemas.
- Ability to write basic scripts (e.g., Python, shell, or similar) to investigate issues or automate tasks.
- Familiarity with software supply chain security concepts, including SBOMs, AIBOMs, SPDX, and CycloneDX.
- Comfort using AI models (e.g., Claude, ChatGPT) as part of daily workflow.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple accounts simultaneously.
- Ability to travel periodically, especially to the greater Washington, D.C. area.
Responsibilities
- Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale.
- Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to Manifest's platform capabilities.
- Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third-party risk workflows that fit their environment.
- Monitor account health, proactively identify risk of churn or underutilization, and build action plans to address it.
- Partner with Sales on expansion opportunities and provide input on account strategy for your book of business.
- Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap.
- Build and maintain customer-facing materials, including onboarding plans, business reviews, and success plans.
- Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data.
- Use basic scripting to investigate data issues, validate integrations, or build lightweight reporting for customers.
- Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments.
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