- Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale.
- Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to Manifest's platform capabilities.
- Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third-party risk workflows that fit their environment.
- Monitor account health, proactively identify risk of churn or underutilization, and build action plans to address it.
- Partner with Sales on expansion opportunities and provide input on account strategy for your book of business.
- Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap.
- Build and maintain customer-facing materials, including onboarding plans, business reviews, and success plans.
- Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data.
- Use basic scripting to investigate data issues, validate integrations, or build lightweight reporting for customers.
- Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments.
PythonCybersecurityRESTful APIs+3 more