Customer Support Officer
C
CXM GroupFintech / Forex
Portugal. Brazil. Mexico. Argentina. PeruFull-Time
SalaryCompetitive Salary along with KPI Bonus and Night Shift Allowance
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Job Details
- Languages
- English and Portugese
- Required Skills
- Microsoft ExcelActive listeningCRMCustomer support
Requirements
- Proven experience in a customer support or client service role.
- Excellent command of English and native Portuguese, both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communication skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts).
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
Responsibilities
- Manage company communication channels, including live chat, emails, and phone calls.
- Identify and assess customers’ needs to ensure a high level of satisfaction.
- Handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
- Provide timely and accurate support to clients within specified time frames.
- Maintain and update CRM records with all customer interactions and actions taken.
- Coordinate with internal departments by creating and assigning tasks for inquiries requiring further investigation.
- Follow up with clients and schedule callbacks to ensure issue resolution.
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