Merchant Success Associate
New
J
JobgetherE-commerce
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- ShopifyCustomer serviceQuality AssuranceCustomer SuccessAccount Management
Requirements
- Previous experience working with the Shopify platform is required.
- Familiarity with the needs and workflows of Shopify merchants.
- Experience in customer service, customer success, account management, or merchant support.
- Strong interest in building a career in customer or merchant success.
- Highly customer-focused mindset with the ability to provide thoughtful guidance.
- Strong communication and interpersonal skills for proactive merchant engagement.
- Strong organizational skills and attention to detail for managing multiple priorities.
- Proactive and solutions-oriented approach with the initiative to identify and solve problems.
- Eagerness to learn new technologies, processes, and best practices in a collaborative environment.
Responsibilities
- Partner with Merchant Success Managers to develop and improve scalable programs, including automations, playbooks, and workflows.
- Conduct proactive outreach to provide consultation and mentoring on subscription best practices.
- Support merchant retention and contract renewals by identifying risks and communicating platform value.
- Perform quality assurance, feature testing, and documentation reviews to ensure product accuracy.
- Collaborate with internal teams to address merchant feedback and improve customer-facing processes.
- Provide support for accounting and collections activities to resolve operational issues.
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