Associate Technical Success Manager
New
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New RelicObservability Software
Atlanta, Georgia, USA; Chicago, Illinois, USA; Houston, Texas, USA; Miami, Florida, USAFull-TimeMiddle
Salary$120,000 — $150,000 USD (Estimated On-Target Earnings Range)
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Job Details
- Experience
- 2+ years
- Required Skills
- AWSGCPKubernetesAzureAccount Management
Requirements
- 2+ years of experience working directly with enterprise customers in a technical success or expansion role.
- Strong technical background combined with a robust sales or customer-facing orientation.
- Interest or experience in observability, performance monitoring, infrastructure, or user experience tools.
- Familiarity with cloud platforms (AWS, Azure, or GCP).
- Understanding of Kubernetes, SRE practices, or microservices.
- Foundational knowledge of coding or scripting languages.
- Ability to design and execute project plans and technical roadmaps.
- Exceptional presentation and communication skills for technical and executive audiences.
- Bachelor's degree in Engineering, Computer Science, or equivalent preferred.
Responsibilities
- Guide customers through onboarding and ensure achievement of committed usage levels.
- Design and execute Mutual Activity Plans (MAPs) aligned with business outcomes.
- Proactively mitigate churn by demonstrating platform value and addressing technical concerns.
- Deliver high-impact product demonstrations that map to business pain points.
- Partner with Account Executives to execute expansion Proof of Values (PoVs).
- Identify account whitespace and create technical architecture roadmaps.
- Lead technical training sessions, workshops, and produce enablement documentation.
- Collaborate on Customer Business Reviews (CBRs) to communicate ROI to stakeholders.
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