Payor Success Associate
New
T
TalkspaceMental Health
New York, NY (Remote), Eastern TimeFull-TimeMiddle
Salary$40,000 - $70,000
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Job Details
- Experience
- 2+ years
- Required Skills
- JiraCustomer serviceConfluenceGoogle WorkspaceZendeskLooker
Requirements
- 2+ years of professional experience in Customer Service.
- Bachelor's degree preferred.
- Proficiency in Jira, Confluence, Google Workspace, Zendesk, and Looker.
- Strong attention to detail.
- Client-centric approach to work.
- Excellent communication and collaboration skills.
Responsibilities
- Handle high-level contacts and back-office processes including Health Plan Support, Customer Success inquiries, and VIP/internal escalations.
- Prioritize incoming requests and adjust workflows to ensure efficient resolution.
- Act as a liaison between Payor Success and customer support for client-facing questions.
- Identify, develop, and implement process improvements for service delivery.
- Collaborate with the product team to identify trending issues and propose solutions.
- Share client feedback and enhancement opportunities across departments.
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