Payor Success Associate
New
T
TalkspaceMental Health
This is a remote position based on Eastern Time., Eastern TimeFull-TimeMiddle
Salary$40,000 - $70,000
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Job Details
- Experience
- 2+ years of professional experience in Customer Service.
- Required Skills
- JiraCustomer serviceConfluenceGoogle WorkspaceZendeskLooker
Requirements
- 2+ years of professional experience in Customer Service.
- Bachelor's degree preferred.
- Proficiency with Jira.
- Proficiency with Confluence.
- Proficiency with Google Workplace.
- Proficiency with Zendesk.
- Proficiency with Looker.
- Strong attention to detail.
- Client-centric approach to work.
- Excellent communication and collaboration skills.
Responsibilities
- Manage high-level contacts and back-office processes including Health Plan Support, Customer Success inquiries, and unmatched clients/members.
- Handle VIP and internal escalations.
- Prioritize incoming requests and adjust workflows to ensure effective issue resolution.
- Act as a liaison between the Payor Success team and customer support to assist with client-facing questions.
- Identify, develop, and implement processes to enhance service delivery and internal workflows.
- Collaborate with the product team to identify and resolve trending issues.
- Share client feedback, feature requests, and enhancement opportunities across departments.
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