Sr. Customer Community Specialist
J
JobgetherB2B SaaS
Based in United StatesFull-TimeSenior
Salary105,000 - 125,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementStakeholder managementCustomer Success
Requirements
- 5+ years of experience in customer community, digital customer success, customer marketing, lifecycle marketing, or customer education in a B2B SaaS discipline.
- Demonstrated experience launching, relaunching, or significantly scaling an online customer community.
- Strong understanding of community strategy, digital engagement, content operations, and community platforms.
- Proven ability to build community content strategies aligned with measurable business outcomes.
- Strong strategic planning and project leadership skills.
- Experience leading complex, cross-functional programs with minimal supervision.
- Strong analytical capabilities with experience in community analytics and reporting tools.
- Excellent written communication skills with the ability to maintain a consistent brand voice.
- Creative mindset with experience designing campaigns, events, and engagement experiences.
- Strong influencing and stakeholder-management skills.
- Highly organized and detail-oriented with the ability to manage multiple initiatives.
- Experience working remotely with international teams.
Responsibilities
- Develop and own the vision, relaunch strategy, roadmap, and operating model for the customer community.
- Lead the community relaunch from discovery through execution, including platform configuration and go-to-market planning.
- Build and execute content strategies aligned with customer lifecycle stages, product priorities, and business outcomes.
- Design scalable programs to increase membership, participation, and peer-to-peer learning.
- Manage day-to-day platform operations, including moderation, governance, and member segmentation.
- Analyze performance metrics and engagement patterns to improve community effectiveness.
- Lead customer feedback initiatives to influence product roadmaps and customer programs.
- Represent the community in cross-functional planning and lifecycle campaigns.
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