Client Experience Manager
New
W
WoolpertArchitecture Engineering
Remote - United StatesFull-TimeMiddle
Salary87,100 - 108,900 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementBudget managementRelationship management
Requirements
- Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field.
- 5+ years in event marketing, client engagement, customer experience, field marketing, or hospitality.
- Demonstrated experience independently managing conferences, client events, or executive engagements.
- Strong project management skills with the ability to handle multiple stakeholders, deadlines, and budgets.
- Experience managing vendors, contracts, venues, and sponsorships.
- Ability to connect event activity to business outcomes.
- Willingness and ability to travel as required.
- Strong communication and interpersonal skills for working with executives, clients, and internal teams.
Responsibilities
- Manage conferences, client events, executive meetings, hospitality programs, and webinars—coordinating logistics, timelines, budgets, vendors, sponsorships, and on-site execution.
- Define audience, objectives, and desired outcomes with stakeholders for each program, ensuring plans include meaningful client interaction and follow-up.
- Design client experiences before, during, and after events, making engagements more relevant and personalized.
- Partner with Sales and account teams to align engagement plans with account goals and relationship-building priorities.
- Set objectives and success measures with stakeholders; track participation, leads, pipeline influence, and feedback.
- Prepare post-event summaries with results, insights, and recommendations to improve future programs.
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