Locums Experience Manager
New
A
Aya HealthcareHealthcare Staffing
Remote, USContractMiddle
Salary$31.25 to $36.06 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceCritical thinkingAccount ManagementRelationship management
Requirements
- Bachelor's degree or equivalent professional experience.
- Significant experience in customer service, client services, account management, or provider support.
- Exceptional interpersonal and relationship-building skills.
- Strong critical thinking, judgment, and problem-solving skills.
- Ability to independently assess complex situations and determine when escalation is appropriate.
- Demonstrated ability to manage challenging or sensitive customer situations.
- Excellent verbal and written communication skills.
- Ability to work independently while collaborating across multiple departments.
- Adaptability and comfort navigating evolving priorities.
- Strong organizational skills in a fast-paced environment.
- Proactive, solutions-oriented mindset with a strong sense of ownership.
Responsibilities
- Serve as a primary point of support for locum tenens physicians and advanced practice providers throughout their assignments.
- Identify and resolve provider, placement, travel, itinerary, payment, and assignment-related issues.
- Manage the Locums review process, evaluating complex situations and determining when additional review or escalation is necessary.
- Partner with internal teams including Recruitment, Account Management, Billing, Payroll, and Travel to address provider needs.
- Collaborate with Legal and Credentialing partners when additional expertise is required.
- Proactively anticipate challenges that could impact a provider's assignment.
- Identify opportunities to improve processes and the overall Locums experience.
View Full Description & ApplyYou'll be redirected to the employer's site
