Customer Success Manager
New
W
WorldlySustainability, Fashion
Portugal - Remote, Secondary Locations: Paris - Remote, Spain - Remote, London - Remote, Italy - Remote, Berlin - Remote; Remote - Europe, United KingdomFull-TimeMiddle
Salary$65K - $85K
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementData AnalysisMicrosoft OfficeCustomer SuccessSaaSHubSpotGoogle Workspace
Requirements
- 3–5 years in a customer success or client services organisation.
- Hands-on experience with consumer goods and/or fashion supply chains.
- A background in sustainability.
- Experience in a fast-paced, high-growth technology/SaaS environment.
- Strong analytical skills and a data-driven approach to decision-making.
- Proven complex project management experience.
- Ability to juggle multiple customer relationships simultaneously.
- Fluency across technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.
Responsibilities
- Manage a portfolio of clients, actively ensuring they generate maximum value from Worldly's tools and services.
- Consult with clients to understand their context and challenges, and design world-class data collection programs that support their sustainability goals.
- Assess and monitor client programs to drive growth and improve performance.
- Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.
- Onboard and train clients, their supply chain partners, and other program stakeholders.
- Serve as the primary customer contact for supply chain program, providing strategic input on client challenges and managing workflows between the client and internal product/support teams.
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