Customer Success Manager
New
A
ApryseCustomer Success
BelgiumFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Data AnalysisMicrosoft ExcelCollaborationNegotiationCustomer SuccessGoogle SheetsAccount ManagementReporting
Requirements
- Minimum 1-2 years of experience
- Strong English communication skills (clear, concise, and professional)
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Proven ability to collaborate across teams and build alignment
- Strong negotiation and influencing skills with customers and internal stakeholders
- Problem-solving mindset with the ability to think critically
- Ability to work independently while knowing when to involve others
- Technical aptitude
- Experience with Excel/Google Sheets
- Experience with data tools or reporting platforms
Responsibilities
- Manage a portfolio of customers and ensure a consistent, high-quality experience
- Build strong relationships and act as a trusted point of contact
- Identify risks early and take proactive steps to address them
- Partner cross-functionally and collaborate effectively to drive outcomes
- Navigate customer conversations, balancing company priorities with customer needs
- Maintain accurate data, reporting, and internal documentation
- Take ownership of internal tools and workflows tied to customer management
- Contribute to process improvements and team efficiency
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