Customer Success Manager
New
A
AlanHealth Insurance
Anywhere in BelgiumFull-TimeMiddle
SalaryGenerous equity packages complement your base salary.
Apply NowOpens the employer's application page
Job Details
- Languages
- Dutch and English
- Experience
- Minimum 3 years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- Minimum 3 years of proven experience in customer success or account management.
- Strong client-centric mindset with experience in delivering tailored solutions.
- Ability to communicate, present, and influence key stakeholders at all levels, including C-suite.
- Experience in leading cross-functional projects with various teams such as Product, Sales, Engineering, and Data.
- Analytical and problem-solving skills with the ability to create data-driven reports.
- Excellent communication skills in both Dutch and English.
- Ability to work independently and adapt quickly in a fast-paced environment.
- Genuine interest in health and wellbeing.
Responsibilities
- Build engagement throughout the whole customer journey.
- Ensure the successful onboarding of new administrators and provide advanced product education.
- Promote Alan products and services to generate massive adoption by employees and administrators.
- Handle administrator requests regarding operational tasks.
- Work alongside the Key Account Management team during contracts renewal periods.
- Identify and execute out-of-the-box initiatives to engage customers.
- Instill a customer-centric approach to help clients achieve their goals.
- Drive change in products and services by acting as the voice of the customer towards product teams.
- Collaborate on building processes and documentation while scaling the CSM practice.
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