Customer Success Manager - EMEA
New
C
ChainguardCybersecurity
EMEAFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Cloud ComputingLinuxChange ManagementCustomer Success
Requirements
- 5+ years of experience in enterprise, customer-facing roles (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
- Relevant domain knowledge of one or more: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
- Ability to work with autonomy, taking full ownership of a customer portfolio and making key strategic decisions.
- Strong collaboration skills for influencing internal teams across product, engineering, and sales.
- Entrepreneurial mindset with the ability to build entirely new processes or practices.
- Strong emotional intelligence and priority management skills.
- Passion for technology and cybersecurity.
- Strongly preferred: Previous early-stage startup experience.
- Strongly preferred: Relevant hands-on technical experience with cloud computing (AWS, GCP, Azure), containers, or Linux.
Responsibilities
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
- Provide thought leadership on change management for large, scaled rollouts.
- Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Develop hands-on technical knowledge of Chainguard to help customers optimize their use of the product.
- Collaborate with customers and the internal education team to ensure customers are educated on product features, best practices, and security principles.
- Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
View Full Description & ApplyYou'll be redirected to the employer's site
