Customer Success Manager
New
R
RoomRaccoonHospitality SaaS
Remote (DE based)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 2+ years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Native or fluent in German, with professional proficiency in English.
- Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.
- Strong communicator with excellent interpersonal skills.
- Confident leading conversations with stakeholders at all levels.
- Comfortable identifying and driving commercial opportunities within existing accounts.
- Self-starter who thrives in a fast-paced, tech-driven environment.
- Organized, detail-oriented, and capable of juggling multiple priorities under pressure.
- Empathetic and customer-obsessed, with a proactive mindset and a bias for action.
Responsibilities
- Serve as the main point of contact for a portfolio of hotel clients, ensuring their success throughout the customer lifecycle.
- Conduct regular business reviews and create success plans to assess product usage, uncover growth opportunities, and align with client goals.
- Deliver product training and strategic workshops that empower hoteliers to optimize operations using RoomRaccoon.
- Collaborate cross-functionally with Sales, Implementation, Product, and Support to ensure a seamless customer journey.
- Take ownership of renewal processes within your account portfolio, ensuring timely and successful contract renewals.
- Proactively identify opportunities within your portfolio for tier upgrades or product add-ons.
- Present and demo product add-ons and new features in a consultative, value-driven manner.
- Monitor customer satisfaction, usage trends, and feedback to detect risks of churn early.
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