Senior Customer Success Manager
New
C
CoderPadSaaS, Technical Hiring
Ireland (full remote)Full-TimeSenior
Salary€80,000 - €90,000 a year, OTE 80-90k
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Job Details
- Languages
- Bilingual English/French at a business and executive level.
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 5+ years in customer success, account management, or strategic consulting.
- Experience in SaaS or a technical hiring platform.
- Bilingual English/French at a business and executive level.
- Proven experience managing executive relationships with a consultative, solution-oriented approach.
- Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
- Ability to analyze usage and business data to turn it into action.
- Daily, hands-on use of AI tools in your current workflow.
Responsibilities
- Own a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
- Build and execute account plans for top accounts, tied to each customer's actual business goals.
- Run QBRs in both English and French to reinforce value and deepen the relationship.
- Monitor account health through usage data and qualitative signals to proactively address churn risk.
- Own renewal conversations end to end, including negotiation, in partnership with Sales.
- Identify and drive expansion opportunities alongside Sales.
- Generate referenceable customer wins including case studies, testimonials, and referrals.
- Represent the voice of the customer internally to shape product and CS decisions.
- Use AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
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