Field Service Engineer II (Federal)
New
A
AxonPublic Safety Technology
Remote, Preferably the west coast, but will consider anywhere in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementSaaS
Requirements
- BS/BA or equivalent knowledge and experience.
- Prior law enforcement background preferred.
- Experience implementing and/or leading new programs of record.
- Experience with SAAS sales or support.
- Experience with project management and resource tracking.
- Knowledge and operating experience in Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, or SAAS.
- Understanding of software and/or hardware testing and deployment.
- Ability to travel weekly throughout North America and possible international travel.
- Ability to work effectively, add value as a team member, and assume leadership roles.
- Demonstrate ability to implement, drive, track, and report projects.
Responsibilities
- Setup and deployment of all Axon Products (SW, Apps and Devices).
- Maintaining the Agency’s Evidence.com account.
- Provide Agency best practice knowledge and lessons learned.
- Conduct on-site training on new features and products for the agency’s leadership team(s).
- Thoroughly document issues and workflows and suggest new workflows to improve effectiveness of the Axon program.
- Provide on-site support for Axon products and their supporting infrastructures.
- Proactively monitor the health of Axon equipment and provide “white glove” RMA support.
- Record and track agency feature requests and major bugs.
- Connect the Agency to “Early Access” programs for new products.
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