Professional Services Manager II, Dedrone
New
A
AxonAirspace Security
Remote (U.S. based)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years of experience
- Required Skills
- Project Management
Requirements
- 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, or Deployment).
- Direct experience deploying hardware/software solutions in complex operational environments.
- Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs.
- Experience implementing counter UAS programs.
- Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
- Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams.
- Experience working with public safety agencies, particularly law enforcement or security operations.
- Strong project and stakeholder management skills.
- Hardware installation and maintenance experience of security and/or communications equipment.
- Willingness to travel up to 70%, primarily domestic.
- Comfortable climbing, working on/from elevated positions, and operating hand tools.
Responsibilities
- Lead end-to-end deployments, acting as primary point of contact post-sale, including planning, logistics, stakeholder alignment, and on-site support.
- Deliver role-based training to drone teams, public safety operators, command staff, and IT personnel.
- Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks.
- Coordinate and manage third-party training and integration vendors to ensure delivery quality.
- Conduct site assessments to inform hardware placement and operational design.
- Build and maintain deployment documentation, SOP templates, and training plans.
- Provide post-deployment monitoring and escalation support to ensure alignment on success metrics.
- Capture and relay customer feature requests, bug reports, and process gaps to Product and Engineering teams.
- Attend strategic customer meetings with Sales to provide technical validation and deployment context.
- Lead or assist in POCs, including setup, training, validation, and customer debriefs.
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