Manager, Professional Services
New
J
JobgetherProfessional Services
Based in the United StatesFull-TimeManager
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisMicrosoft Excel
Requirements
- Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or a related field.
- 5+ years of experience in Professional Services, Implementation, or Project Management, including experience leading customer-facing teams.
- Proven experience managing and developing teams, with a strong focus on customer satisfaction, delivery quality, and continuous improvement.
- Strong background in system implementation and data analysis, with the ability to understand business requirements and translate them into practical solutions.
- Proficiency in Microsoft Excel and data management tools, with the ability to analyze and interpret complex datasets.
- Excellent problem-solving and analytical skills, with the ability to develop clear, data-driven recommendations.
- Strong written, verbal, and presentation skills, including the ability to translate technical findings into clear, customer-friendly insights.
- Strong organizational and project management capabilities, with experience balancing multiple projects, priorities, resources, and customer needs.
- Collaborative leadership style and the ability to work effectively across Sales, Product, Customer Success, and other teams.
- PMP or a similar project management certification is preferred.
Responsibilities
- Lead, mentor, and coach a team of Implementation Consultants, providing guidance, feedback, and career development opportunities.
- Allocate resources across customer projects based on team capacity, skills, utilization, and customer priorities.
- Provide guidance on solution design, system configuration, data analysis, and the translation of business requirements into effective implementations.
- Oversee customer implementation projects from kickoff through go-live and transition to Customer Success.
- Serve as an escalation point for complex customer issues, ensuring timely resolution and maintaining strong client relationships.
- Partner with Sales, Product, and Customer Success to align customer expectations, product capabilities, and delivery plans.
- Establish and refine implementation methodologies, tools, reporting practices, and best practices to improve consistency and efficiency.
- Monitor the quality of project deliverables, including statements of work alignment, documentation, reporting, and overall implementation outcomes.
- Track team utilization, productivity, and project performance, including on-time and on-budget delivery.
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