Services Engineering Leader, Professional Services
New
J
JobgetherTechnology, Cybersecurity
USFull-TimeLead
Salary$164,600–$246,800 per year for U.S. locations
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Job Details
- Experience
- 8–10+ years
- Required Skills
- CybersecuritySaaSData management
Requirements
- 8–10+ years of direct experience in Service New Product Introduction (NPI), Services Productization, Solution Engineering, or a closely related discipline.
- Experience in a global SaaS, enterprise software, cybersecurity, cyber resilience, or comparable technology environment.
- Proven track record of taking complex enterprise technology services from initial concept through productization, launch, and global field execution.
- Strong cross-functional leadership experience, particularly partnering with Product Management, Product Engineering, Professional Services, and Consulting organizations.
- Demonstrated executive presence, including experience presenting to and influencing VP-level and senior leadership stakeholders.
- Strong understanding of enterprise IT infrastructure, data management, cloud platforms, or cybersecurity.
- Ability to translate complex technical capabilities into scalable, commercially relevant service offerings.
- Strategic and analytical mindset with ability to evaluate market trends and utilization data.
- Strong communication, influencing, and stakeholder management skills.
- Ability to work autonomously and manage ambiguity.
- Bachelor’s degree in Computer Science, Business, Engineering, or a related technical field preferred; equivalent practical experience welcomed.
Responsibilities
- Lead the end-to-end development, productization, packaging, and launch of standardized Professional Services offerings, including playbooks, methodologies, and delivery frameworks.
- Partner closely with Product Management and Product Engineering during early product development and releases to create corresponding service packages, deployment frameworks, and best practices.
- Own the lifecycle of the Professional Services portfolio, continuously evaluating and optimizing offerings based on customer outcomes and market trends.
- Contribute as a senior member of the Global Professional Services leadership organization to help shape long-term strategy.
- Collaborate with practice leaders and field delivery teams to ensure new services are practical to deliver.
- Partner with sales and consulting leadership to develop service scopes, value propositions, and enablement materials.
- Establish reusable delivery frameworks, automation opportunities, and standardized Statement of Work (SOW) templates.
- Build structured feedback mechanisms to measure service effectiveness and refine offerings post-launch.
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