Data Analyst, Technical Operations
New
D
Diligent RoboticsRobotics
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- PostgreSQLPythonSQLMicrosoft Power BITableauGoogle SheetsGoogle WorkspaceLooker
Requirements
- Bachelor's degree in a quantitative or technical field (e.g., data science, statistics, engineering, computer science, mathematics, economics) or equivalent practical experience.
- 1–3 years of experience in a data, analytics, or operations role.
- Working proficiency in SQL (experience with PostgreSQL preferred) for analysis.
- Proficiency in Python for analysis and automation.
- Proficiency with AI-assisted tools (e.g., Claude / Claude Cowork) to accelerate analysis, reporting, and problem-solving.
- Comfort with Google Workspace tools, especially Google Sheets.
- Experience with a BI / data visualization tool (Looker, Tableau, Power BI, or similar) or a strong ability to learn one quickly.
- Strong analytical and problem-solving skills with an ability to structure ambiguous questions.
- Clear written and verbal communication, especially the ability to explain data to non-technical stakeholders.
- Self-starter mindset with comfort wearing many hats in a fast-paced environment.
Responsibilities
- Build and maintain dashboards and reporting that give a clear, shared view of fleet performance and key metrics across teams.
- Analyze fleet, service, and customer data to surface trends, recurring issues, and opportunities to improve.
- Provide the data to support a planned maintenance program, smarter issue prioritization, and a scalable service organization.
- Partner with Technical Operations, Service Operations, and Customer Success to answer time-sensitive questions and inform decisions.
- Automate recurring reporting and help maintain data quality, definitions, and documentation as our systems mature.
- Communicate findings clearly to technical and non-technical audiences, and make recommendations people can act on.
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