- Develop and maintain EDI carrier templates to facilitate seamless electronic data interchange between Noyo and carrier partners.
- Manage the end-to-end process of EDI implementations, including file configuration, testing coordination, and facilitating all related correspondence with external partners.
- Maintain active data connections to ensure enrollment changes and updates are processed timely and accurately.
- Partner with cross-functional teams to deliver consistent, high-quality resolutions to customer requests and data issues.
- Triage file and data transmission errors while partnering with Product and Engineering on long-term automated solutions.
- Identify and analyze operational trends to advocate for process and product improvements that drive automation and enhance the overall customer experience.
- Develop, document, and maintain operational processes and cross-functional workflows alongside Product and Customer Experience teams.
PythonData AnalysisRESTful APIs+1 more