Sr. Customer Success Executive
New
L
Luma HealthHealth Tech
Remote USAFull-TimeSenior
SalaryBase Pay Range: $110,000—$130,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of relevant work experience in customer success or account management.
- SaaS industry experience preferred.
- Exceptional project management skills and ability to collaborate across stakeholders.
- Excellent written and verbal communication skills.
- Proven record of building trust and driving results with senior executives and IT teams.
- Strong analytical skills with the ability to verify and interpret data.
- Experience in identifying drivers of problems and developing executable solutions.
- Proven ability to turn detractors into advocates and improve client satisfaction.
- Growth-oriented mindset with the ability to thrive in a fast-paced startup environment.
- Demonstrated history of growing annual account spend.
Responsibilities
- Develop and nurture relationships with healthcare executive teams, clinical leaders, and operational managers.
- Serve as the primary point of contact for high-value clients to address needs and concerns.
- Lead onboarding processes and drive product adoption to optimize client workflows.
- Develop and execute customer success plans aligned with client KPIs and business goals.
- Identify opportunities for upselling and cross-selling to drive account growth.
- Monitor customer health metrics and conduct regular business reviews to track value.
- Collaborate across internal Sales, Product, and Support teams to advocate for customer needs.
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